"As a dive operator in a remote part of the South Pacific, we're always happier if divers have DAN insurance. DAN Asia-Pacific is about so much more than medical insurance. It's about the comfort of knowing that there's expert medical advice at the other end of the phone, and who will move heaven and earth in pursuit of a good outcome.You just don't get that with standard travel insurance." - Graeme Sanson, Dive Munda, Solomon Islands

Procedure to be Used in the Event of a Diving Accident

Step 1 - Call a DAN-Supported Diving Emergency Hotline

The best hotline number to call depends on where the diver is and their language requirements. The preferred number in the Asia-Pacific Region is the DAN Diving Emergency Service (DES) Hotline, as long as the diver, or someone with the diver, can speak English.

In addition to the DAN Asia-Pacific supported hotlines, the other DAN Branches can be contacted, if you are within their region.

It's important to provide the doctor/medic with your DAN Membership details if available, or at least state that you are a DAN AP Member. It is also important to have a call back number ready to give to the operator.

 

Purpose of This Call?

To obtain rapid medical advice from a doctor/medic trained in diving medicine; and advise the immediate course of action.

 

What to Know When Calling an Emergency Medical Hotline

  • The Hotlines are generally not toll-free (except for the DES/DAN line within Australia & NZ, and the Chinese language hotline from within China).
  • The caller should try to ensure that he/she has ample money or a phone card with sufficient credit for the call.
  • If no money is available, or if there is difficulty in accessing the diving emergency line, a Member can make a collect call to TravelAssist (+1 919-684 9111 ) who will take the details and may be able to connect the caller to the diving hotline.
  • If the other options are not accessible, the Member can contact the DAN Asia-Pacific Office on +61-3-9886 9166 (Business Hours) or +61-3-8508 9958 (After Hours, collect if necessary).
  • Always have a Call Back Number ready to provide the operator just in case the call drop-outs or is disconnected.

DAN 24-Hour Diving Emergency Hotline Numbers

The DAN Diving Emergency Service (DES) Australia Hotline
(funded by DAN)

1800-088 200 (toll free within Australia – English Only)

+61-8-8212 9242
(from outside Australia – English Only)
DAN China Hotline 400-120-0253 (Within China Only / Toll Free)
DAN America +1-919-684 9111 (collect)
DAN Europe +39-06-4211 8685
DAN Japan +81-3-3812-4999
DAN Southern Africa

0800 020 111 (internal)
+27-10-209 8112

Other Dive Medical & Dive Emergency Numbers:
(Not funded/managed by DAN)
 
DES New Zealand 0800-4DES 111 (within New Zealand – English Only)
Korean Hotline 055-549-0912 (Within Korea & Korean-language only)

Go to Step 2 – Call DAN TravelAssist if an Evacuation and/or Treatment is Required

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