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Code of Practice For The Provision of Recognised Training

DAN Asia-Pacific Instructors are committed to the following Code of Practice as an assurance to intending trainees of quality in the provision of recognised education and training.

Educational Standards

DAN Asia-Pacific has implemented policies and management practices which maintain high professional standards in the marketing and delivery of education and training services, and which safeguard the interests and welfare of trainees.

DAN Asia-Pacific Instructors are committed to deliver training in a learning environment that is conducive to the success of the trainees. Trainees will have access to individual counselling/support to assist them to achieve the outcomes of the training and the training will be delivered using facilities and resources, both human and physical, appropriate to the level and type of training.

Marketing Strategy

DAN Asia-Pacific Instructors will market the DAN Asia-Pacific training programs with integrity, accuracy and professionalism, avoiding vague, ambiguous, false or misleading statements.

Recruitment

Recruitment of participants will be conducted at all times in an ethical and responsible manner and be consistent with the requirements of the curriculum. DAN Asia-Pacific Instructors will ensure that trainee selection decisions comply with equal opportunity legislation.

Recognition of other qualifications

DAN Asia-Pacific will recognise AQF qualifications and Statements of Attainment issued by other Registered Training Organisations. DAN Asia-Pacific will also provide a Recognition of Prior Learning (RPL) process to all course participants.

Participant Information

Asia-Pacific Instructors will provide accurate, relevant and up to date information to participants prior to commencement of delivery of training. This may include, but not be limited to:

  • Overview of the training to be delivered including entry requirements, learning outcomes of the training; details of the credentials to be issued on achievement of the learning outcomes of the training and assessment procedures.
  • Cost of training.
  • Arrangements for the recognition of prior learning.
  • Admission procedure.
  • Dates, times and locations of training sessions.
  • Grievance procedure/appeal procedure.
  • Copy of cancellation/refund policy.

Cancellation/Refund Policy

Payment for courses is generally made on the day of the course. However, at times a deposit may be requested to secure a place on a program. When a deposit is accepted by a DAN Asia-Pacific Instructor, the money may be refunded if the person fails to attend the program. The following conditions apply:

  1. The person must provide a medical certificate providing a reason for non-attendance;
    or
  2. The person must provide an explanation, deemed reasonable by the DAN Asia-Pacific Instructor, for the non-attendance at the program.

If the Instructor cancels the course he/she will refund in full any deposits paid. Approved refunds will be made within 3 weeks of application and will generally come directly from the Instructor. In exceptional circumstances (e.g. in the event of a dispute between enrollee and the Instructor and where DAN is contacted) it may come from DAN AP.

Access & Equity

Trainees will not be discriminated against in any way on the basis of gender, race, culture, age or disability. All participants will be treated with equity.

It is important to identify any participant with special needs and attempt to accomodate these. This can initially be assessed by careful observation of the trainees during the enrolment process to detect any difficulties in reading and comprehension of the registration materials and recording the requested information. It is also importat to discretely ask easch trainee about any physical disability that might impair their ability to oerform the practical requirements, or medical condition (e.g. cold or flu) that may require changes to equipment use (e.g. individual manikin). The DAN AP Director of Training can be contacted for advice on achieving this.

Complaints and Appeals

  • In general, if a trainee has a grievance about his / her training, the first approach should be to the DAN AP Instructor to discuss the issue. If a satisfactory resolution cannot be achieved, the Instructor is obliged to advise the trainee to contact the DAN AP Training Manager.
  • If a trainee contacts the DAN office with a complaint, it will be recorded in writing initially by the Office Manager. If deemed appropriate, the Training Manager will be notified.
  • The Training Manager will assess the circumstances and act accordingly. Such actions may include counselling of the Instructor, disciplinary action against the Instructor, including the imposition of a fine, and, in exceptional circumstances, legal action against the Instructor.
  • DAN AP will act to ensure that the trainee is in no way disadvantaged, where possible.
  • If there is an Appeal, it will be heard by the DAN AP Board of Directors.
  • Each Appellant will be provided the opportunity to formally present their case.
  • The complainant has the right to have their complaint heard by an independant arbitrator if they feel they have not been given a fair hearing by the DAN AP Board of Directors.
  • All Appellants will be issued with a written statement of the outcome of the Appeal, including the reasons for the decision.
  • If, for some reason, the complaint is not resolved within 60 days the complainant will be notified in writing the reasons for the delay and will receive further updates weekly until the complaint is resolved.

DAN AP will act promptly to rectify the subject of any complaint found to be substantiated.

CLICK HERE to download a copy of the Trainee Grievance form.

Guarantee

DAN Asia-Pacific Instructors will be expected to honour all guarantees outlined in the Code of Practice.

Sanctions

If the obligations of the Code of Practice or supporting requirements, where applicable, are not met, registration as a DAN Asia-Pacific Instructor may be withdrawn and penalties may be applied and/or appropriate legal action may be taken.

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